LEGAL POLICES

TERMS OF SERVICE

Thank you for visiting MAISON KHOOMWAN website and online store. By processing your order with us, you are accepting the following terms, conditions and policies.

We encourage you to review the terms, conditions and policies on our payment processor’s site to make sure that you agree to such terms, conditions and polices and, if you do not agree to such terms, conditions and policies, you should not perform such transaction.

 

TERMS AND CONDITIONS

MAISON KHOOMWAN reserves the right to withdraw or modify the site and any content we provide on the site without notice.

MAISON KHOOMWAN strives to protect your personal information submitted to us. MAISON KHOOMWAN cannot guarantee continuous or secure access to the site or our services provided by the site.

While we have tried to actually display the colors of products, the actual colors you will see depend on your monitor and may not be accurate. The prices displayed on the site are quoted in U.S. dollars, unless otherwise indicated. We try our very best to ensure prices and product information are listed on the website correctly in the first instance, however, if by human error, something has been listed incorrectly, MAISON KHOOMWAN reserves the right to amend prices. MAISON KHOOMWAN also reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.

We will endeavor to contact you and inform you of any pricing changes and from there, and you may choose to accept the new price or cancel your order. Pricing is subject to change without notice.

Merchandise availability on the site is not guaranteed. While we endeavor to keep the site current, we do not guarantee that all items featured on the site at any time remain available for purchase at the time you visit the site.

We accept PayPal and major credit cards.

You authorize our third party processors to initiate credit transactions with respect to the purchase by you of products through use of the site. You will also be responsible for all taxes associated and shipping with your purchase.

 

 

SHIPPING AND ORDERING

You will receive an order confirmation email once we receive your order.
In addition, we will send you an email when your order has shipped. Please note that it may take up to 48 hours after the package leaves our distribution center for the tracking information.
When placing your order please ensure that billing and shipping address details are correct, as we are unable to redirect packages once an order has been shipped.
A signature may be required upon delivery of your order. We are not liable for a lost or missing order that has been signed for.
Since our products are limited edition, please allow up to 1 weeks before the shipment.
We ship domestic only via USPS Priority Mail service with tracking.

 

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at pingpong@pingpongkhoomwan.com

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at pingpong@pingpongkhoomwan.com
[Re: Privacy Compliance Officer]
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REFUND POLICY

We do not offer refunds since our products are always made with the highest quality materials with close attention to detail and especially our products are made in such a very exclusive limited quantity.

We accept exchanges or store credit within 14 days, unless otherwise specified in a product description. We do not accept store credit and exchange for final sale products. The returned item(s) must be unworn and complete.

We encourage you to contact us with any questions before placing your order.

A product should be returned within 14 days of its delivery date, unused with all garment tags attached. This is also to ensure that the item arrives back to us undamaged. Returns that are damaged or soiled may not be accepted and may be sent back to you without a store credit.

We reserve the right to the final approval on all returns and exchanges.

We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for item’s return shipping. The exchange value is determined by the last retail price of the item.

Please note: We only accept returns and exchange on products that were purchased via our website. You will be responsible for the shipping cost. Due to security constraints, we cannot reimburse you for an amount greater than your purchase amount. All sales are final on sale items.